Lo and Rae Swimwear is happy to exchange any product for a different size, color, or style within 10 days of delivery. All domestic (within the USA) exchanges are entirely free of charge, while international exchanges are returned and shipped at the cost of the customer (see "Shipping" page for more info on these costs). Exchanges are subject to availability of the requested product at the time of the exchange. The item must be in original, unworn condition with all liners and hangtags intact. To exchange an item please contact email@example.com with your name, order number, and please specify what you'd like to exchange your item to. We'll get back to you in 1-2 business days with a confirmation and instructions on where to send your bikini.
All items purchased from Lo and Rae Swim are eligible for a full refund if returned within 10 days of delivery. Items must be unworn and in original condition, with hygienic liners and tags attached and in original packaging. You will be refunded for the original price of the item following inspection of the product's condition. You will be notified via email regarding approval of the return and a confirmation of the total refunded price. Shipping is not refunded and at the cost of the customer. To return an item please contact firstname.lastname@example.org with your name, order number and reason for return. We will get back to you in 1-2 business days with further details and instructions on where to send your bikini.
While we hope this never happens, if you receive an item which is damaged upon delivery, or receive an incorrect color/size/style, please email email@example.com immediately so that we may replace the item at no charge to you. Please include your name, order number and a detailed description and photo of the damaged or incorrect product.